User Guide
FAQ
Q.I placed an order or registered as a member, but I haven't received an email. Or I sent an inquiry, but I haven't received a reply.
When you place an order, we will send you an automatic email confirming your order. We will also respond to inquiries within two business days. If you do not receive an email, the following may be the cause.
1: The email address entered when ordering or registering as a member is incorrect.
2: The email has been sorted into the spam box
3: The registered email address is a mobile phone address and is set to reject emails.
Even if you can receive emails from other online shopping sites, you may not be able to receive emails from our store. Also, even if you have not made any settings, your email may be set to reject emails by default.
In particular, if you are using ezweb.ne.jp, softbank.ne.jp, or i.softbank.jp, please read "
Please set your email address to allow receiving emails from "shop@angle-fujibo.net".
If you do not receive an email, please contact us by phone (0120-974-147).
Q.I received an email informing me of how to change my payment method.
If you use a credit card, we will only accept cards in the name of the person who made the purchase (same name and surname).
If the name on the order is different from the name of the person placing the order, we will contact you by email to request a change of payment method.
We appreciate your understanding in order to ensure a safe shopping experience for everyone.
*Please note that if we do not receive a reply from you within two weeks, your order will be automatically cancelled.
Q.Can I change or cancel my order?
If the item has not been shipped, we will accept it. However, if you wish to change the order, we will only accept items that are currently in stock.
If the item has already been shipped, we will accept returns or exchanges.
*Please note that even if you have not received a shipping confirmation email, the product may have already been shipped.
Q.Can I ship by mail?
Our store only accepts Yamato Transport as a delivery company, and we do not handle mail delivery, so we appreciate your understanding.
Q.I would like to know the availability of items that are sold out.
Please contact us using the inquiry form or email us with the product number, color and size.
It may take some time to investigate, so please refrain from contacting us by phone.
Q.Until what date can I specify?
You can specify a delivery date between 7 and 10 days after the order date.
If you would like your order delivered as soon as possible, you do not need to enter a specific date.
Q.You cannot select multiple products.
You can purchase multiple products together.
On the product information page, click "Add to Cart" and then click "Return to Shopping" or "Go to Store Home Page" at the bottom left of the screen to continue selecting your product.
If you select "Proceed to checkout," you will be taken to the "Enter shipping address" screen. If you would like to purchase other items, click "Continue shopping" and then select the additional items you would like to purchase.
Q.Is gift wrapping free?
Gift wrapping is free, but it will be simple packaging. When placing an order, please write "Gift Request" in the "Notes" field at the bottom of the "Shipping Address" section and we will arrange for the item to be shipped in gift wrapping.
Gift bags are also available for an additional fee, so please add them to your cart just like you would any other product.
*Gift wrapping is not available for some sale items.
We appreciate your understanding.
About orders and returns
About ordering products
Depending on the order status, the item may be out of stock. If an item is out of stock after your order, we will contact you.
Once your order is confirmed, we will send you an "Order Confirmation Email".
[Note]
Please make sure you have your email settings set up to receive emails from "shop@angle-fujibo.net". *If you place an order on a day when our company is closed (Saturday, Sunday, or public holiday), it will be processed on the next business day.
Returns Policy
As of Tuesday, January 7, 2025, our store has revised its terms and conditions for returns and exchanges as follows.
[Before revision] Returns and exchanges are only possible for unopened, unused products within one week of delivery after ordering.
[After revision] Due to the nature of the product, returns and exchanges due to customer reasons such as differences in image or size will not be accepted.
●We take every precaution to ensure the quality and delivery of the products you purchase, but if you receive a product that is different from the one you ordered, if it is a defective product, or if an accident such as damage occurs during delivery, we will cover the shipping costs, so please contact us in advance by email within 7 days of receiving the product.
■Contact: shop@angle-fujibo.net
After confirming your email, we will contact you individually regarding the exchange and return procedures.
Due to the nature of the product, returns and exchanges are not possible in the following cases:
- Returns due to customer convenience (different from the image, size does not fit, etc.)
・If accessories such as product tags have been removed or the outer box (package) has been opened
- Products that have been used or processed (including products that have been washed without being worn)
・If our store finds that the item has pet hair, cigarette odor, body odor, or perfume on it.
・If you return the product without prior notice or permission
*Size exchanges are not possible, so please be careful not to make any mistakes when ordering.
[Return shipping fee]
○If the return is due to our reasons (defective product, wrong product sent), we will handle the return by cash on delivery.
Please return it to the address below by courier or other means.
〒579-8001
B1, 3-6-44 Zennenjicho, Higashiosaka City, Osaka Prefecture
Fujibo Apparel Co., Ltd.
To Angle Direct Sales Representative
TEL: 072-970-6587
[Regarding refunds]
If you paid by credit card, depending on the card company's closing date, the transaction amount before the refund may be deducted, but this will be offset or refunded at the next card company's next withdrawal.
If you pay by cash on delivery, the payment will be transferred to your bank account. Please note that cash on delivery fees are not refundable.
[Contact information regarding orders]
Email: shop@angle-fujibo.net
We are closed on Saturdays, Sundays, and holidays, so all inquiries received after 5:00 p.m. on Fridays will be handled sequentially from the beginning of the following week.
*Please be careful not to make any mistakes when entering the email address where you would like to receive our reply.
*We will reply from the shop@angle-fujibo.net address, so please enable email reception in your settings.
[Product Contact Information]
E-mail: shop@angle-fujibo.net
We will try to respond as quickly as possible, but please note that it may take some time depending on the response.
[Note]
Please make sure to enter contact information that can be used to contact you.
We may contact you due to "unknown address" or "duplicate order".
If we do not receive a reply within 5 days of contacting you, your order will be cancelled.
Please be aware of this.
About payment methods
Payment
You can choose from the following payment methods. However, for purchases over 300,000 yen, only credit cards are accepted.
Credit card payment
Accepted credit cards
- VISA
- Mastercard
- American Express
- JCB
Payments must be made in one lump sum only. Debit cards are not accepted. Please note that if there is an error in the credit card order process, your order will not be completed.
Credit card payments
Convenience store payment
Lawson, Family Mart, 7-Eleven, Seico Mart, and Ministop are available.
After you have completed your order, we will send you a separate email confirming your convenience store payment with the subject "Convenience store payment payment number notification" in addition to the order confirmation email with the subject "Thank you for your order."
The sender address domain of the convenience store payment confirmation email is "angle-fujibo.net", so please set up your email to receive emails in advance.
The convenience store payment confirmation email will include the number you need to make the payment, so please make the payment at the specified convenience store within the payment deadline (within three days, including the day your order is completed).
After confirming your payment, we will arrange and ship the product.
The range of credit limits is as follows: 1 yen to 330,000 yen
There is no charge to customers for convenience store payment fees.
Payment methods vary depending on the convenience store. Please see below for details.
If payment is not confirmed within 3 days, including the day your order is completed , your order will automatically be cancelled.
Payment at convenience stores is by cash only.
When paying at a convenience store on this website, a transfer slip will not be sent by mail.
*It will take 2-3 days to confirm your payment after you make it.
Please note that you will not receive an email notifying you of the completion of the transfer.
Cash on delivery
The cash on delivery fee is as follows:
Total payment amount Cash on delivery fee (tax included)
Less than 10,000 yen: 330 yen
Less than 30,000 yen: 440 yen
Less than 100,000 yen: 660 yen
300,000 yen or less: 1,100 yen
*The above cash on delivery fees include tax.
*The total payment amount includes the product price, shipping fee, and handling fee.
For shipping charges, please see "Shipping".
About Shipping
Introduction
We aim to ship your order promptly after it has been placed. We aim to ship within 3 business days of your order, excluding back-orders and long holiday periods.
Once the shipping procedure is complete, we will send you the shipping number by email.
*Please note that shipping may be delayed due to unexpected issues or delivery congestion.
*Products can only be delivered within Japan.
About Shipping
[Regarding delivery date and time]
You can specify a delivery date from the 7th day after placing your order. If you would like the fastest delivery possible, please place your order without entering a delivery date. In addition, there are some areas where it is not possible to specify a delivery time. *Even if you enter a time when placing your order, it will be set to [No time specified]. *Please note that we cannot accept requests for delivery within one week of the order date.
[Note]
* Cancellations and changes (changing the product or shipping address) cannot be made after an order has been placed (after the product has been shipped). We apologize for the inconvenience, but please contact us after the product has arrived.
*If you are absent for an extended period of time or refuse to accept delivery for your own reasons, you will be charged for the round-trip shipping fee. In addition, if you cancel or return the product after it has been shipped, you will also be charged for the round-trip shipping fee. Thank you for your understanding.
[Shipping Fees]
If the total purchase amount (tax included) is less than 11,000 yen, you will be charged a separate shipping fee. We offer free shipping to customers who purchase over 11,000 yen.
| Destination area | postage |
|---|---|
| Hokkaido | 2,200 yen |
| Aomori Prefecture Akita Prefecture Iwate Prefecture | 1,232 yen |
| Miyagi Prefecture Yamagata Prefecture Fukushima Prefecture | 1,111 yen |
| Tokyo, Kanagawa Prefecture, Chiba Prefecture, Saitama Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Yamanashi Prefecture | 946 yen |
| Niigata Prefecture Nagano Prefecture | 946 yen |
| Toyama Prefecture Ishikawa Prefecture Fukui Prefecture | 825 yen |
| Shizuoka Prefecture Aichi Prefecture Mie Prefecture Gifu Prefecture | 825 yen |
| Osaka Prefecture Kyoto Prefecture Hyogo Prefecture Shiga Prefecture Nara Prefecture Wakayama Prefecture | 814 yen |
| Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture Shimane Prefecture Tottori Prefecture | 825 yen |
| Kagawa Prefecture Tokushima Prefecture Kochi Prefecture Ehime Prefecture | 825 yen |
| Fukuoka Prefecture Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture | 946 yen |
| Okinawa Prefecture | 2,068 yen |
*Shipping costs in the table above include tax.
*The above table shows the rates for 80 size courier delivery.
*Please note that this may vary depending on the quantity of products ordered.
*Shipping charges will be incurred separately for each order.
*Multiple orders cannot be shipped together.
others
How to use coupons
- Limited to one use per person.
- Enter the coupon code on the cart page.
- Please make sure the coupon code is applied at the checkout page.
- If the total price falls below 11,000 yen (tax included) after applying the coupon, it will not be eligible for free shipping.
- We will not reissue tickets if you cancel your order.
About size
For measurements, please see the size chart below.
Underwear (men's)
JIS size
| S | M | L | LL | |
|---|---|---|---|---|
| Height (cm) | 155-165 | 165-175 | 175-185 | 175-185 |
| Chest circumference (cm) | 80 to 88 | 88 to 96 | 96 to 104 | 104-112 |
| Waist (cm) | 68 to 76 | 76 to 84 | 84 to 94 | 94 to 104 |
Underwear (Women's)
JIS size
| S | M | L | LL | 3L | |
|---|---|---|---|---|---|
| Bust (cm) | 72 to 80 | 79 to 87 | 86 to 94 | 93 to 101 | 100 to 108 |
| Waist (cm) | 58 to 64 | 64 to 70 | 69 to 77 | 77 to 85 | 85-93 |
| Hips (cm) | 82 to 90 | 87 to 95 | 92 to 100 | 97 to 105 | 102 to 110 |